Return, Exchange & Warranty Policy

At Americana Leather Co., every item is made one at a time with careful attention to quality and craftsmanship. We want you to be proud of what you carry. If something isn’t right, please contact us and we’ll do our best to make it right.

Returns

Standard, non-personalized products may be returned within 30 days of delivery.

To qualify for a return, the item must be:

• Unused and in its original condition

• Free from scratches, stains, odors, pet hair or signs of wear

• Returned with any original packaging included with the order

Please contact Americana Leather Co. before sending an item back. Returns sent without prior approval may not be accepted.

Customers are responsible for return shipping costs unless the item arrived damaged, defective or incorrect. Original shipping charges are nonrefundable. We recommend using a trackable and insured shipping service, as we cannot be responsible for returns lost or damaged in transit.

Once the return has been received and inspected, an approved refund will be issued to the original payment method. Depending on your bank or payment provider, it may take several business days for the refund to appear.

Exchanges

If you would like a different standard product, color or size, please contact us within 30 days of delivery. Exchanges are subject to product and material availability.

Customers are responsible for shipping costs associated with an exchange unless the original item was damaged, defective or incorrect.

Custom and Personalized Orders

Personalized, monogrammed, engraved, made-to-measure and fully custom products are final sale and cannot be returned or exchanged.

This includes products made with customer-selected dimensions, artwork, initials, names, hardware, leather combinations or other custom specifications.

If Americana Leather Co. made an error or the product arrives with a qualifying defect, we will repair, replace or otherwise correct the item at no cost to you.

Belt Sizing and Resizing

Please review the sizing instructions carefully before ordering a belt. Do not rely only on your usual pants size, as belt sizing can vary.

Americana Leather Co. offers complimentary belt resizing when the original construction allows it. Complimentary resizing covers the resizing work itself; customers are responsible for shipping the belt to and from Americana Leather Co.

Belts that have been personalized, heavily worn or ordered in a size that cannot be corrected may not qualify for resizing or return.

Handmade Leather Characteristics

Full-grain leather is a natural material. Color variation, grain variation, wrinkles, scars, texture and other natural markings are part of the hide and make each product unique. These characteristics are not considered defects.

Leather will naturally soften, darken, develop scratches and form a patina through regular use. Natural aging and patina are not grounds for a return or warranty claim.

Colors may also appear slightly different depending on lighting, photography and screen settings.

Lifetime Guarantee

Eligible Americana Leather Co. products are backed by a lifetime guarantee against defects in materials and craftsmanship.

Qualifying issues may include:

• Stitching failure during normal use

• Hardware failure during normal use

• Structural failure caused by workmanship

• Other defects attributable to how the product was made

The guarantee does not cover:

• Normal wear and patina

• Scratches, stains, water damage or discoloration

• Misuse, neglect, accidents or improper care

• Damage caused by overloading or using the product outside its intended purpose

• Damage caused by pets, children, chemicals, excessive heat or prolonged moisture

• Unauthorized alterations or repairs

• Lost or stolen products

Americana Leather Co. will determine whether an item qualifies for repair or replacement after inspecting it. Because our products are handmade and leather colors change over time, an exact material or color match cannot always be guaranteed.

Damaged or Incorrect Orders

Please inspect your order when it arrives. If the product is damaged, defective or incorrect, contact us promptly with your order number and clear photographs of the issue.

Do not use or attempt to repair the item before contacting us. If the claim is approved, Americana Leather Co. will provide instructions for repair, replacement or return.

Cancellations

Because many orders enter production quickly, cancellation requests must be made before work begins. Once materials have been cut, personalization has been completed or production has started, the order may no longer be canceled.

Contact Us

To request a return, exchange, resizing or warranty service, contact Americana Leather Co. through the contact form on our website. Please include your name, order number, a description of the request and photographs when applicable.